Mobile Pulse

Mobile Pulse gives you the tools needed to make fact-based decisions on which carrier is best for your organization. The data the Mobile Pulse app collects from your devices provides a complete picture of the performance of different carriers by geography, network, device and operating system. This information is available in many different reporting and mapping formats.

Once you have run the apps for 30 days, the Report Card can be accessed on your dashboard at any time. It provides an easy to understand summary of your wireless network performance and includes specific recommendations to improve service and save money. Our customers often share the report card with IT, procurement, senior management or other users interested in wireless network performance. We also recommend sharing the Report Card with your carrier when there are device or performance issues.

• PCs running Windows XP and above with cellular service and GPS
• Windows smartphones and tablets running Windows Mobile 6.0 and above
• Apple iPhone 3GS/4/4S running iOS 4.2 and above
• Apple iPad 2 and later running iOS 4.2 and above
• Android smartphones and tablets running Google Android 2.2 and above
• Blackberry devices running Blackberry OS 5.0 and above

Our apps are approved by Apple, Google and BlackBerry and can be found in the respective app stores. In addition, we can custom brand our app for your organization and it can be made available in app stores as well.

Measuring mobile network performance data is as important as your measuring you fixed-line network performance. While your needs are specific to your organization, our customers use Mobile Pulse results to:

• Select the best carrier for their organization
• Negotiate cellular service-level performance agreements (SLA’s)
• Monitor the network to ensure vendors are meeting agreed upon deliverables
• Differentiate between device- and network- performance issues
• Understand geographic areas with poor or insufficient performance or connectivity
• Pinpoint where carriers need to improve service
• Know how different mobile devices are performing and make informed recommendations about BYOD device purchases
• Utilize real data to assist in evaluating new cellular tower locations

The Mobile Pulse app is installed on your employees existing mobile devices (Apple iOS, Blackberry, Google Android, Windows Mobile & Windows PC) and measures the cellular and Wi-Fi network performance quietly in the background. The app is available for download in all major app stores.

Getting started with Mobile Pulse is quick and easy– it only takes about 10 minutes. Our free trial allows you to test drive the app (no credit card required). After signing up for the trial, you can invite as many employees as you want with a simple link sent via email. We recommend a minimum of 10 employees or 10% of your organization’s mobile device inventory use the app to get the best representation of your network performance. Employees download the app from their app store. It’s simple. Give it a try.

Mobile Pulse has data available on all carriers. If your organization has only one carrier, you can compare your performance to our database, which includes all carriers’ networks and devices. In addition, Mobile pulse allows you to compare all of the network types deployed by your carrier. So you can compare 3G vs. 4G vs. LTE. In addition Mobile Pulse allows you to monitor your private wifi and emerging “public” wifi performance. Performance benchmarks help provide easy diagnosis of performance issues vs. device issues and in recommending the best devices to your employees. This data also helps when negotiating vendor contracts and establishing future service level agreements.

Yes. Our solution is compatible with MDM and TEM solutions. Customers often use their MDM solutions to distribute the Mobile Pulse app to their mobile devices. Think of us as your Mobile Network Management Solution.

You can configure the maximum amount of data to be used each month for Mobile Pulse tests. The default maximum usage setting is 100 MB per month/per device. If the limit is reached, tests will discontinue for the month. The amount of data used per test varies based on the speed of your network. The average test uses about 2MB and Mobile Pulse will not exceed 15MB per test.

We recommend plans with 1GB/month or higher. Data usage parameters are configurable to ensure there are no overages due to performance testing. We have tools available to assist you in determining your optimal setting.

Mobile Pulse software is designed to have minimum impact on your device's battery. In addition, the service has built-in battery protection that discontinues testing if any device’s battery gets too low. We do require location services to be enabled, which can increase battery consumption if location services have not been previously enabled.

Mobile Pulse places the highest priority on your privacy and security and is CJIS/FBI security compliant. We protect your data on the device, in transmission and in the data center. Our development methods use industry standard security best practices and will face on-going audits by security experts. Feel free to contact us for more details about Mobile Pulse security. Privacy Policy

You can choose for your devices to be identifiable or anonymous. When they are identifiable, location information is securely restricted to your organization and is only available to authorized administrators.

The privacy of your information and safety of your personnel is of the utmost concern to us. By default, no data is stored in our database that can identify your devices. All data is encrypted and we rigorously follow a comprehensive set of security policies and procedures modeled after CJIS/FBI security requirements. We are working with many public safety agencies (i.e. police and first responder) and we adhere to their strict privacy and security requirements.

No, Mobile Pulse solutions are for data only.

Your organization may install the software on any devices meeting Mobile Pulse minimum requirements. The user of the device must accept the Mobile Pulse privacy policy. Your organization may require a user to sign your own policy to ensure understanding of how the information will be used.